Terms of Service

1. The Agreement

These Terms of Service (the "Terms") are a binding agreement between Vanessa's Makeup ("Vanessa," "we," "us") and the person who books, pays for or receives a service ("you," the "Client").

You accept these Terms when you do any of the following: submit a booking request, confirm a booking in writing, pay any amount, or receive a service. If you book for a group, such as a bridal party, you confirm you are authorized to accept these Terms for every person in that group (each a "Guest"), and you are responsible for their compliance and for payment for their services.

Your written booking confirmation (the "Booking Confirmation") forms part of these Terms. If the Booking Confirmation and these Terms conflict, the Booking Confirmation controls for that booking only.

2. Services

Vanessa provides makeup artistry, including bridal makeup, beauty makeovers and accessory consulting (the "Services"). The exact scope of each booking, including the number of people, the start time and the location, is what the Booking Confirmation states.

• Cosmetic only. The Services are cosmetic. They are not medical, dermatological or esthetic treatment, and nothing Vanessa says is medical advice.
• Artistic judgment. Vanessa chooses the products, tools and techniques used. She will work toward the look you describe, but the final result is a matter of professional artistic judgment.
• Right to refuse. Vanessa may decline or stop a service at any time if she believes continuing would be unsafe, unhygienic or harmful to you or anyone else.

3. Booking, Deposits and Payment

• Your date is held only by a deposit. A date is reserved only when the Booking Confirmation is issued and any required deposit is paid. Until then, the date is open to other clients.
• Deposits are non-refundable. A deposit pays for Vanessa holding your date and turning away other work. It is non-refundable and non-transferable except as stated in the Booking Confirmation, and it is credited toward your final balance.
• Balance due. The remaining balance is due on or before the time stated in the Booking Confirmation. If no time is stated, it is due before services begin on the day.
• Added Guests. Guests added on the day are charged at the published rate and are served only if the schedule allows. Guests removed after the Booking Confirmation is issued are still charged unless Vanessa agrees otherwise in writing.
• Travel and access costs. Travel charges, parking, tolls and any venue or access fees are added to your balance as stated in the Booking Confirmation.
• Chargebacks. You agree to contact Vanessa first about any billing concern. A chargeback or payment reversal for a service that was delivered is a breach of these Terms. You remain liable for the full amount plus any fees and reasonable costs of recovering it.
• Late payment and collection. Overdue amounts accrue interest at the highest rate allowed by Florida law. You agree to pay reasonable collection costs and attorney's fees incurred to recover unpaid amounts.
• No set-off. You may not withhold or reduce payment because of a claim against Vanessa.

4. Pricing

Prices published on this website are current list prices and may change at any time. Once a Booking Confirmation is issued, the prices in it are locked for that booking, unless the scope changes (for example, more Guests, a different location or a longer schedule).

5. Cancellations, Rescheduling and No-Shows

• Cancellation by you. If you cancel, the deposit is forfeited. Any further cancellation charge applies as stated in the Booking Confirmation.
• Rescheduling. A reschedule request is subject to Vanessa's availability and the rescheduling window in the Booking Confirmation. A reschedule made outside that window is treated as a cancellation.
• Late arrival. If you or a Guest is late or not ready, the lost time comes out of your appointment and the full fee still applies. Vanessa may shorten or skip services to protect the schedule for everyone else.
• No-shows. If no one is present and ready within 30 minutes of the confirmed start time, the appointment is a no-show and the full balance is due.
• Cancellation by Vanessa. If Vanessa has to cancel, she will refund all amounts you paid for the cancelled services or, if you prefer, reschedule. That refund is your sole remedy, and Vanessa will make reasonable efforts to recommend another artist.

6. Your Responsibilities on the Day

You agree to provide accurate information and a workable setup, including:

• the correct address, start time, final headcount and each Guest's service;
• a clean, well-lit space with a table, a chair and access to a power outlet, close to natural light where possible;
• clean, moisturized skin with no makeup on arrival, unless agreed otherwise; and
• a schedule that leaves enough time for every Guest, as agreed in the Booking Confirmation.

Delays caused by the venue, photographers, hair stylists, Guests or anyone else outside Vanessa's control do not extend her time on site or reduce the fees due.

7. Travel

Vanessa is based in St. Johns County, Florida and travels to clients. Depending on the distance, an additional travel charge applies and is stated in the Booking Confirmation. For travel that needs an overnight stay or a very early start, extra charges may apply, as quoted in advance.

8. Health, Skin and Allergies

Before any service begins, you must tell Vanessa about anything that could affect your skin or eyes. That includes allergies and sensitivities (including to specific ingredients or fragrance), skin conditions, open wounds, active breakouts, eye infections, contact lenses, recent facials, peels, injectables, lash or brow treatments, laser treatments, and prescription skincare such as retinoids.

• Patch testing. A patch test is available on request before your appointment. If you decline one, you accept the risk of a reaction.
• Contagious conditions. Vanessa will not work on anyone with a contagious condition, such as conjunctivitis (pink eye) or a cold sore. Services refused for this reason are treated as a late cancellation.
• Reactions. Cosmetics can cause reactions even when used correctly. You agree Vanessa is not liable for any reaction you did not disclose, or one that occurs despite proper use of professional products.

9. Hygiene and Safety

Vanessa follows professional hygiene practices, including cleaned and sanitized tools, single-use applicators where appropriate and no double-dipping into products. For safety, she may decline to use products the Client supplies.

10. Results and Satisfaction

• Adjustments are made in the chair. Any changes to your look must be requested during the appointment, while Vanessa is with you.
• No refunds for completed services. Makeup is a personal, artistic service that cannot be returned. Once a service is complete, it is non-refundable.
• Photos may differ. Lighting, cameras, filters and editing change how makeup looks. Vanessa is not responsible for how makeup appears in photos or video taken by others.
• Wear time. Wear time depends on your skin, the weather, activity and touch-ups. Waterproof and long-wear products resist tears and humidity, but no makeup is guaranteed to last.

11. Consulting, Products and Brands

• Recommendations, not guarantees. Accessory consulting and product suggestions are Vanessa's professional opinion. Results vary from person to person, and you choose and buy any products yourself.
• Hourly billing. Accessory consulting is billed by the hour as stated in the Booking Confirmation.
• No brand endorsement. Vanessa's Makeup is an independent business. References to Chanel, Sephora, Ulta Beauty or any other brand describe Vanessa's experience and the products she chooses to use. They do not mean that brand sponsors, endorses or is affiliated with Vanessa's Makeup. All brand names and trademarks belong to their owners.

12. Photography and Portfolio

Vanessa may photograph or film her finished work and use it in her portfolio, on this website and on social media. You grant her a non-exclusive, royalty-free, perpetual license to use those images for that purpose.

• Opting out. To opt out, tell Vanessa in writing before your appointment. Opting out does not change your price.
• Minors. Images of minors are never used without written consent from a parent or guardian.
• Your photos. When you share photos taken by your own photographer, you confirm you have the right to share them. Vanessa will credit the photographer where she can.

13. Conduct and a Safe Workplace

Vanessa may end an appointment immediately if she faces harassment, abusive language, threats, unsafe conditions or a client or Guest who is too intoxicated to be served safely. If she ends an appointment for any of these reasons, the full fee is due and nothing is refunded.

14. Minors

Services for anyone under 18, including flower girls, require a parent or guardian to book, consent and be present or reachable during the service. The parent or guardian accepts these Terms on the minor's behalf.

15. Reviews and Public Statements

Honest reviews are welcome, positive or negative. Nothing in these Terms limits your right to share your honest opinion or an accurate account of your experience.

You agree not to publish statements of fact about Vanessa or Vanessa's Makeup that you know are false. Vanessa reserves every legal remedy for false and defamatory statements, including requests for removal and recovery of damages.

16. Website Use and Content

• Ownership. The text, photos, design, logos and graphics on this website belong to Vanessa's Makeup or its licensors. You may not copy, scrape, reproduce or reuse them without written permission.
• Accuracy. Information on this website is provided for general guidance. Prices, availability and service details are confirmed only in a Booking Confirmation.
• Links. Links to other websites are for convenience. Vanessa is not responsible for their content or practices.
• Prohibited use. You may not misuse this website or its forms, including sending spam, automated submissions, malicious code or false booking requests.

17. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES AND THIS WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, VANESSA'S MAKEUP DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. VANESSA WILL PERFORM THE SERVICES WITH REASONABLE PROFESSIONAL SKILL AND CARE.

18. Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY LAW, VANESSA'S MAKEUP'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SERVICES OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE THE CLAIM RELATES TO. VANESSA'S MAKEUP IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING EMOTIONAL DISTRESS, LOST EVENT COSTS, OR PHOTOGRAPHY AND VIDEOGRAPHY COSTS.

Nothing in these Terms limits liability that cannot be limited under Florida law, including liability for gross negligence or intentional misconduct.

19. Indemnity

You agree to defend, indemnify and hold harmless Vanessa's Makeup from claims, losses and costs, including reasonable attorney's fees, that arise from:

• information you or your Guests gave that was false or incomplete, including undisclosed allergies or conditions;
• claims by your Guests related to a booking you made; and
• damage to a venue or property caused by you or your Guests.

20. Weather and Events Beyond Control

Neither party is liable for failing to perform because of events beyond its reasonable control. These include hurricanes, tropical storms and evacuation orders, other severe weather, road closures, illness, accidents, power outages and government orders. If such an event affects your date, Vanessa will work with you to reschedule, and payments already made will be applied to the new date.

21. Privacy

How we handle your information is explained in our Privacy Policy, which forms part of these Terms.

22. Changes to These Terms

We may update these Terms from time to time. The "last updated" date at the top shows the current version. A booking is governed by the Terms in effect when its Booking Confirmation was issued.

23. Governing Law and Disputes

• Florida law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
• Talk first. Before filing any claim, you agree to send a written description of the dispute through our contact form and give Vanessa 30 days to resolve it.
• Venue. Any lawsuit must be brought in the state courts located in St. Johns County, Florida, and both parties consent to their jurisdiction. Either party may use small claims court where eligible.
• Individual claims only. To the extent allowed by law, claims may be brought only individually and not as a plaintiff or class member in any class or representative proceeding.
• Prevailing party. In any action to enforce these Terms, the prevailing party may recover its reasonable attorney's fees and costs.

24. General Terms

• Severability. If any part of these Terms is found unenforceable, it will be enforced to the maximum extent allowed and the rest remains in effect.
• No waiver. Not enforcing a term is not a waiver of the right to enforce it later.
• Assignment. You may not transfer a booking or these Terms without written consent.
• Independent business. Vanessa provides the Services as an independent business, not as your employee or agent.
• Entire agreement. These Terms, the Booking Confirmation and the Privacy Policy are the entire agreement about the Services.
• Survival. The sections on payment, photography, reviews, disclaimers, limitation of liability, indemnity and disputes continue to apply after the Services end.

25. Contact

Questions about these Terms can be sent through our contact form.